Since classes, workbooks, support material & training are automatically granted at time of registration, our refund and returns policy lasts 48 hours from the time of purchase of virtual courses, as long as they have not been accessed and started. There are no refunds on digital books or other digital material. Valid refunds must be requested in writing with detailed explanation. If approved (not guaranteed), refunds will be provided within 7-10 days of approval confirmation, less a non-refundable registration fee of $75. If 48 hours has passed since your purchase, we do not offer a refund or exchange.
To be eligible for a return, your purchased classes must not have been accessed and opened. You must NOT have begun any of your course studies nor downloaded the course eBooks. If you have begun your studies or downloaded the eBook, a refund will not be issued.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Essential oils, carrier oils, bottles, or other supply materials.
- All hardcopy books.
To complete your return, we require a receipt or proof of purchase with your order number to accompany your written request.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 of days, less a non-refundable administrative & registration fee.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or credit card company, as it could take several days before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items will be refunded.
Damaged Items
We only replace items if they are defective or damaged from our error. Proof is required. If items were received damage via mail, contact USPS direct to file a claim.
Gift Items Approved for Refund
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: JennScents, Inc., P.O. Box 713, Minneola, FL 34755.
You will be responsible for paying for your own shipping costs for returning your item. Any shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.